How can we help?
Find the fix in a minute.

In demo mode, accounts are saved in the browser where you created them. A different browser or a private window won’t know your account.

1. Open the app in the same browser you used to create the account.
2. Check the email for typos. If you see “No account with that email”, click Create account.
3. Just want to look around? Click Continue as guest. No account needed.

The invite went to a personal address, was mistyped, or landed in spam.

1. Open the decision and check the Who weighs in list for their work email.
2. If it’s wrong, click ⋯ next to their name, choose Edit email, and save.
3. Click ⋯ again, then Resend invite. It lands in their Accord Inbox.
4. Ask them to search their inbox and spam for “Accord”.

Someone is out, busy, or doesn’t think the decision affects them.

1. Click Nudge under the turnout ring. Accord sends one reminder to everyone who hasn’t voted.
2. Need more time? Click Vote closes and pick a later time. Voters are told about the change.
3. Can’t wait? Click Close voting now. The decision records that 5 of 6 voted.

No goals doc is attached, or fewer than half of the voters have submitted a priority.

1. Open the decision. In the Context panel, click Attach goals doc. Edit the goals themselves in Settings.
2. Check the status pill. Wait until at least half of the priorities are in.
3. Click Regenerate on the recommendation card.

Accord only knows what’s in the priorities, votes, comments, and attached docs.

1. Add the missing point as a comment on the decision.
2. Click Regenerate. The new draft includes your comment.
3. Still wrong? Click Edit and rewrite it, or approve the other option. You always make the final call.

They read a new priority or comment and changed their mind. That’s expected.

1. Before the deadline: the voter opens the decision and clicks Change vote.
2. After the deadline: the PM clicks Reopen voting, and the voter changes it.
3. Click Regenerate so the recommendation reflects the new count.

Approve decision was clicked before everyone was ready.

1. Go to Decision log in the sidebar and open the decision.
2. Click Reopen. Votes and comments are kept.
3. Everyone who weighs in gets an Inbox message that voting is open again.

Closed decisions move out of Decisions and into the log.

1. Click Decision log in the sidebar.
2. Search by a word from the question, a team, or a voter’s name.
3. Use the date filter to narrow it to a quarter.

The email isn’t in a valid format, or the page lost its connection.

1. Check that your email looks like you@company.com.
2. Refresh the page and submit again.
3. If you see Open the pilot form, click it to finish signing up there.

Your device has “reduce motion” turned on, or the demo was paused.

1. Press the round ▶ button under the demo.
2. Or click the step numbers 1 to 5 to see each step.

The seat range on the sign-up form is an estimate. Nothing is charged until you confirm.

1. Find the pilot confirmation email from the Accord team.
2. Reply with the right number of seats.
3. We send back an updated total at $38 per user per month before anything is charged.